ClickWorkforce taps into the power of social and mobile cloud technologies
ClickSoftware Technologies announced it has launched ClickWorkforce, a mobile workforce management application suite, on Salesforce's AppExchange, allowing businesses to connect with customers, partners and employees in new ways.
Built on the Salesforce Platform, a cloud platform for social and mobile business apps, ClickWorkforce provides customers with an enterprise-grade cloud solution to automate and optimise the performance of service organisations through appointment booking, scheduling and mobility offerings, for enhanced customer experience and bottom line savings.
ClickWorkforce will expand on salesforce's CRM offerings by providing a real time snapshot of the customer for all parts of the service organisation. By connecting all the business divisions into one comprehensive scheduling and mobility solution, ClickWorkforce will create a real time service business that delivers a great customer experience at a reduced cost.
'The cloud is an important enabler to the future of the mobile workforce,' said Hannan Carmeli, president and COO at ClickSoftware. 'Leveraging the power and flexibility of cloud computing combined with the real time benefits of mobile workforce management, companies small and large will benefit from efficiencies provided by ClickWorkforce delivered within Salesforce. The new solution will enable all departments of a service organisation to gain deeper visibility into all customer activity, and we are encouraged by the level of interest this offering has already generated in a short time span.'
