Unlocks value from telco data through new Analytics Services, expanded application of augmented intelligence
Nokia has expanded its Analytics Services offering to unlock value from telco data, enabling improved network issue resolution and fewer dropped calls for operators, the company said. Powered by the Nokia AVA cognitive services platform, the expanding Analytics Services offering takes advantage of billions of crowdsourced measurements, enriched through machine learning to provide forensic analysis of network performance and actionable outputs. The new services draw on Nokia Shannon Intelligence, which integrates augmented intelligence throughout the company’s end to end portfolio.
Nokia Analytics Services are multi-vendor capable, building on several key features: zero CAPEX commercial model delivers analytics solutions via Nokia AVA cloud native platform, linking payment to results; dev ops approach ensures bi-weekly content development ‘sprints’ to address the fast pace of the Internet of Things (IoT) world; use case factory combines pre-packaged global use cases together with locally developed content to create highly tailored solutions; and the Nokia AVA Knowledge Library to re-use code and curate best practice based on the experience of more than 30,000 Nokia services experts around the world.
Sheryl Kingstone, research director, 451 Research, commented: “The business potential of analytics is yet to be tapped fully by the telco industry. Telecom operators often require help to unlock the value of data, through targeted and actionable insights. Nokia is helping operators through the stormy waters with analytics expertise to improve customer experiences, reduce churn, and identify new revenue sources.”
Dennis Lorenzin, head of network planning and optimisation, global services, Nokia said: “Our analytics services help to cope with the complexity of today’s networks. We at Nokia provide insights to improve network availability and quality. We can augment human intelligence to improve efficiency and reduce the cost of operations. In addition, we can provide deeper insights to improve quality of experience based on subscriber, device and application usage patterns.”
Nokia Shannon Intelligence is the knowledge system infused in Nokia’s next generation devices, machines and networks to extrapolate data trends that aid in machine and human decision making. This includes predictive and cognitive techniques across Nokia’s analytics suite and extensive cloud technologies, combined with other technologies to enable complete digital transformation. Bell Labs, the research and development engine of Nokia, is an expert in augmented intelligence.