With 100 million devices connected, Tweakker saves mobile operators $1.5 billion
Mobile connectivity provider, Tweakker, has today announced that it passed the 100 million device connectivity milestone in March 2014 for the subscribers of its worldwide customer base of mobile virtual network operators (MVNOs) and mobile network operators (MNOs).
Tweakker stated that its connectivity service means end users are happy, so do not call their operators to complain about connectivity; with increasing numbers of MVNOs coming to market and more and more unknown BYOD smartphones entering a network, two in three calls to network care centres today concerns connectivity settings, acccording to feedback from Tweakkers customers. In terms of cost, this represents an estimated $15 per call to get a subscriber online.
Having connected more than 100 million devices in the networks of MVNO and MNO customers, Tweakker claimed it has now saved network operators around $1.5 billion in customer care costs.
Device users leverage Tweakker's platform to gain internet connectivity settings from power-up to access OTT services such as Skype, Whatsapp or Viber from any location and network, browse the internet using their 3G or 4G data connection, and to send and receive MMS and emails.
Since its start in 2009, Tweakker has developed a large database of connectivity settings for mobile phones globally, an OTT connectivity platform for MNOs and MVNOs, reference mobile phone video guides for call centres, and a patented instant-on connectivity app and technology for device manufacturers to embed in new handsets coming to market.
Tweakker's mobile connectivity technology is compliant with all customer interaction points, API, self-care, and smartphone apps.
'Reaching this 100 million connectivity milestone is just the beginning of the Tweakker story,' said Tweakker's CEO, Dennis Juul Poulsen. 'As the Internet of Things concept develops into a 20 billion device industry by 2020, our mobile connectivity role will extend to getting IOT devices online from power-up be it the connected car, wearable technology, or body sensors.'