Voxsmart launches mobile call recording service


VSmart next generation solution first to meet FCA rules across any handset or network

Voxsmart, a supplier of regulatory compliant mobile call recording, has announced VSmart, a new service that is the first to fully meet both the FCA regulations in the UK and upcoming Dodd Frank legislation in the USA.

VSmart works across all communications on any smartphone, on any network, regardless of location.

For the first time, VSmart will enable regulated organisations to record and store all of each individual trader's mobile voice calls, including calls made over Wi-Fi using VoIP services, as well as text and instant messaging traffic, all with no delay to call set up time and no need to change SIM card or network.

Said Voxsmart executive chairman, Graham Rivers: 'Before VSmart the only way to fully meet FCA regulations was to either ban traders from using mobiles, which is not sustainable, or insist on using our original service using BlackBerry handsets. Nothing else could fully capture all the communications or provide the international coverage.

'Our VSmart service will not only capture all smartphone communication, it also offers a range of new and improved storage, retrieval and data analysis features. We can now provide the rigour that the financial services industry requires, with the ease of use and handset choice that the traders were asking for,' he added.

The VSmart service will be rolled out this year and during the early part 2014 across BlackBerry, Android, iPhone and Windows handsets. The VSmart platform offers a choice of either a fully secure cloud-based managed service or it can be integrated with users' existing on-premise recording systems.

The VSmart BlackBerry service is already being trialled. It will be the first version to fully launch enabling Voxsmart's existing customers to quickly upgrade their current service. The Android version will be added early in the first quarter of next year, with iPhone and Windows mobile close behind.

Voxsmart has selected HulloMail to provide additional voicemail services and backend unified communications capabilities for the VSmart service.


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